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RideGoO - Privacy Policy

Last Updated: 03/12/2025
Welcome to RideGoO. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our pick-and-drop services, website, or mobile application (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.


1. Information We Collect

1.1 Personal Information

We collect the following details when you register or use our services:

  • Full name

  • Phone number

  • Email address

  • Profile details

  • Payment details (no payment credentials are stored on our servers; handled by secure payment gateways)

1.2 Location Information

We collect:

  • Your real-time GPS location (while using the app)

  • Pickup and drop-off addresses

  • Route history
    This helps us provide accurate rides and safety monitoring.

1.3 Device Information

We may collect:

  • Mobile device type

  • Operating system

  • IP address

  • App usage logs

  • Cookies (for website users)

1.4 Ride Information

  • Ride history

  • Driver details

  • Trip timings and distance

  • Fare details


2. How We Use Your Information

RideGoO uses your information to:

Provide & Improve Services

  • Process ride bookings

  • Connect you with driver-partners

  • Track trips for safety

  • Calculate fares

  • Improve app features and user experience

Safety & Verification

  • Verify identity

  • Prevent fraud or unauthorized access

  • Track rides for driver/rider safety

Communication

  • Send ride confirmations, notifications, or updates

  • Respond to support requests

  • Inform you about promotions or service changes

Legal Requirements

  • Comply with law enforcement or regulatory bodies

  • Handle disputes or investigations


3. How We Share Your Information

We do not sell your personal information.

However, we may share data with:

3.1 Drivers

Your name, contact number, pickup location, and trip details are shared with the assigned driver to complete your ride.

3.2 Service Providers

Trusted third parties may assist with:

  • Payment processing

  • SMS/Email notifications

  • App analytics

  • Hosting & security

3.3 Legal Authorities

We may disclose information if required:

  • By law

  • For safety/security purposes

  • To prevent fraud or harm


4. Data Storage & Security

We implement advanced security measures to protect your data. Although no system is 100% secure, we take reasonable steps to safeguard your information against:

  • Unauthorized access

  • Data breaches

  • Misuse or alteration

Your location data is stored securely and is only accessible for service-related purposes.


5. User Rights & Choices

You have the right to:

  • Access your personal data

  • Update or correct information

  • Delete your account

  • Request limited use of your data

  • Opt out of promotional messages

To request data deletion or privacy concerns, contact us at ridegoo.info@gmail.com.


6. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve performance

  • Store user preferences

  • Enhance user experience

You can disable cookies through your browser settings, but some features may not work properly.


7. Third-Party Links

RideGoO may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.


8. Children’s Privacy

RideGoO services are not intended for children under 13.
We do not knowingly collect information from minors.


9. Changes to This Privacy Policy

RideGoO may update this Privacy Policy from time to time. The updated version will be posted on our website/app with the “Last Updated” date.
Continued use of our services means you accept the updated policy.


10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, reach out to us:

RideGoO – Pick & Drop Service
📧 Email: ridegoo.info@gmail.com
📞 Phone: +92 320 6969643
🌐 Website: ridegoO.com